Shipping policy

Shipping Policy

Clear, Transparent & Reliable Shipping at Lammle’s

This Shipping Policy explains how orders placed on Lammle’s, operated by HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED (“Company”, “we”, “us”, or “our”), are processed, shipped, delivered, and handled in various scenarios.

By placing an order on the Lammle’s website, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Company & Brand Information

Brand Name: Lammle’s
Company Name: HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED

Company Registration Number:
3024102

Registered Business Address:
ROOM 902, 9/F, THE BROADWAY
54–62 LOCKHART ROAD
WAN CHAI, HONG KONG, 999077

Contact Email:
wayne@dramapapa.com

All shipping operations are managed by Lammle’s on behalf of the Company.

2. Shipping Coverage & Service Areas

Lammle’s provides international shipping to many countries and regions worldwide. Shipping availability depends on:

  • Destination country

  • Local regulations and import restrictions

  • Carrier service coverage

  • Logistical feasibility

Some remote or restricted locations may experience longer delivery times or may not be serviceable at certain times.

3. Order Processing Time

3.1 Standard Processing Timeline

Orders are typically processed within 1–3 business days after successful payment confirmation.

Processing includes:

  • Order verification

  • Inventory confirmation

  • Quality inspection

  • Secure packaging

  • Preparation for carrier pickup

Orders placed on weekends or public holidays are processed on the next business day.

3.2 Peak Periods & Promotions

During high-volume periods (sales events, holidays, promotions), processing times may be extended. Customers will be notified if significant delays occur.

4. Shipping Methods & Estimated Delivery Time

4.1 Standard International Shipping

  • Estimated delivery time: 7–15 business days

  • Delivery time varies based on destination, customs clearance, and local carrier performance.

4.2 Delivery Time Disclaimer

All delivery times provided are estimates, not guarantees. Delays may occur due to factors beyond our reasonable control.

5. Shipping Confirmation & Tracking

Once an order has shipped:

  • Customers may receive a shipping confirmation email

  • Tracking information will be provided where available

Tracking updates may take 24–72 hours to appear after shipment due to carrier system updates.

6. Shipping Fees

Shipping fees, if applicable, are calculated and displayed at checkout before payment completion.

Promotional free-shipping offers will be clearly indicated on the website or during checkout.

7. Customs, Duties & Import Taxes

7.1 International Shipments

International orders may be subject to customs duties, VAT, import taxes, or clearance fees imposed by the destination country.

These charges:

  • Are determined by local authorities

  • Are the responsibility of the customer

  • Are not included in product prices unless explicitly stated

7.2 Customs Delays

Customs inspections may cause delays beyond estimated delivery times. Lammle’s is not responsible for delays caused by customs authorities.

8. Accurate Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is delayed, returned, or lost due to:

  • Incorrect address

  • Incomplete address

  • Failed delivery attempts

We may:

  • Contact the customer for clarification

  • Require additional shipping fees for reshipment

  • Issue a refund minus shipping costs where applicable

9. Delayed Shipments

If your order has not arrived within the estimated delivery window:

  • Please allow sufficient time for international tracking updates

  • Contact us with your order number

We will assist by reviewing shipment status with the carrier where possible.

10. Lost Packages

If a shipment is confirmed lost after carrier investigation, we will work with the customer to determine an appropriate resolution, which may include:

  • Replacement shipment

  • Refund

  • Store credit

Resolution depends on carrier findings and order circumstances.

11. Delivered but Not Received

If tracking indicates delivery but you have not received your package:

  • Check with neighbors, household members, or building management

  • Verify the shipping address provided

  • Contact the carrier directly

If unresolved, contact our support team for further assistance.

12. Damaged Packages or Items

If an order arrives damaged:

  • Contact us within 7 days of delivery

  • Provide clear photos of the item and packaging

After review, we may offer a replacement, refund, or store credit depending on the situation.

13. Split Shipments

Orders containing multiple items may be shipped separately due to inventory or logistical considerations.

Customers will be notified if an order is shipped in multiple packages.

14. Refused or Returned Shipments

If a shipment is refused by the customer or returned due to delivery issues not caused by Lammle’s, additional handling or reshipping fees may apply.

15. Transfer of Risk

Responsibility for the shipment transfers to the customer once the order is handed over to the carrier, except where otherwise required by applicable law.

Lammle’s remains committed to assisting customers with carrier-related inquiries.

16. Force Majeure

Lammle’s shall not be liable for shipping delays or failures caused by events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Extreme weather

  • Government actions

  • Transportation disruptions

  • Public health emergencies

17. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Continued use of the website constitutes acceptance of revised terms.

18. Contact Information for Shipping Inquiries

For shipping-related questions, please contact:

Brand: Lammle’s
Company: HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED

Address:
ROOM 902, 9/F, THE BROADWAY
54–62 LOCKHART ROAD
WAN CHAI, HONG KONG, 999077

Email:
wayne@dramapapa.com

19. Final Statement

At Lammle’s, we strive to provide a transparent and reliable shipping experience. While international logistics may involve variables beyond our control, we are committed to supporting customers and communicating clearly throughout the delivery process.

Thank you for choosing Lammle’s.