Return policy

Return & Refund Policy

Fair, Transparent & Customer-Focused Returns at Lammle’s

This Return & Refund Policy explains the conditions, procedures, and limitations regarding returns, refunds, and related matters for products purchased from Lammle’s, operated by HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED (“Company”, “we”, “us”, or “our”).

By placing an order on the Lammle’s website, you confirm that you have read, understood, and agreed to this policy.

1. Company & Brand Information

Brand Name: Lammle’s
Company Name: HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED

Company Registration Number:
3024102

Registered Business Address:
ROOM 902, 9/F, THE BROADWAY
54–62 LOCKHART ROAD
WAN CHAI, HONG KONG, 999077

Customer Support Email:
wayne@dramapapa.com

All return and refund requests are handled by Lammle’s on behalf of the Company.

2. Return Eligibility Window

Customers may submit a return request within 30 days from the date of delivery, unless otherwise stated on the product page.

Requests submitted after this period may not be eligible for return or refund.

3. Conditions for Acceptable Returns

To qualify for a return, all of the following conditions must be met:

  • The item must be unused, unworn, and unaltered

  • Jewelry must show no signs of wear, scratches, oxidation, or deformation

  • Original packaging and accessories (if applicable) must be included

  • Proof of purchase (order number or confirmation email) must be provided

  • Return authorization must be obtained before sending the item back

Items failing to meet these conditions may be refused or returned to the customer at their expense.

4. Items Not Eligible for Return

For hygiene, safety, and operational reasons, the following items are not eligible for return or refund, except where required by applicable law:

  • Clearance or final-sale items

  • Items marked as non-returnable

  • Customized or personalized items

  • Items damaged due to misuse, improper care, or accidental damage

  • Items returned without prior authorization

5. How to Request a Return

To request a return, please contact our customer support team before shipping any item back.

Required Information:

  • Full name

  • Order number

  • Product(s) you wish to return

  • Reason for return

  • Photos (required for damaged, defective, or incorrect items)

Email: wayne@dramapapa.com

Returns sent without authorization may not be processed.

6. Return Authorization & Instructions

Once your return request is reviewed and approved, we will provide:

  • Return address

  • Packaging instructions

  • Any additional documentation requirements

Failure to follow provided instructions may result in delays or denial of the return.

7. Return Shipping Costs

7.1 Customer Responsibility

Unless the return is due to our error (wrong item, defective item, or item damaged during transit), return shipping costs are the responsibility of the customer.

7.2 Recommended Shipping Method

We strongly recommend using a trackable shipping method. Lammle’s is not responsible for lost or damaged return shipments.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Provide clear photos of the item and packaging

  • Include a description of the issue

After verification, we may offer:

  • Replacement

  • Refund

  • Store credit

The resolution method depends on availability and case circumstances.

9. Refund Process

9.1 Inspection

Returned items are inspected upon receipt to verify eligibility.

9.2 Refund Approval

If approved, refunds are issued to the original payment method used at checkout.

9.3 Processing Time

Refund processing times vary by payment provider and may take 5–10 business days to appear in your account.

10. Partial Refunds

Partial refunds may be issued in certain situations, including but not limited to:

  • Items returned with missing packaging

  • Minor signs of handling

  • Promotional bundles with missing components

Partial refund amounts are determined at our discretion and communicated clearly.

11. Exchanges

Direct exchanges are not guaranteed. Customers wishing to receive a different item should return the original item (if eligible) and place a new order.

12. Order Cancellations

12.1 Before Shipment

Orders may be canceled before shipment by contacting us promptly.

12.2 After Shipment

Once an order has shipped, it cannot be canceled and must follow the return process upon delivery.

13. Refund Delays or Missing Refunds

If you have not received your refund:

  1. Check with your bank or payment provider

  2. Allow sufficient processing time

  3. Contact us for assistance

We will cooperate by providing transaction references where possible.

14. Chargebacks & Dispute Resolution

14.1 Contact Us First

Customers agree to contact us directly before initiating a chargeback or dispute. Most issues can be resolved quickly through communication.

14.2 Impact of Chargebacks

Unnecessary chargebacks may result in delayed resolution, additional fees, and restricted future service.

15. Abuse of Return Policy

We reserve the right to refuse service or limit returns in cases of:

  • Repeated abusive claims

  • Fraudulent behavior

  • Excessive misuse of return privileges

16. International Returns

International customers are responsible for:

  • Return shipping costs

  • Customs documentation

  • Export or import fees

Customs duties and taxes are non-refundable.

17. Policy Modifications

We reserve the right to update or modify this Return & Refund Policy at any time. Continued use of the website constitutes acceptance of revised terms.

18. Final Statement

At Lammle’s, we aim to handle returns and refunds fairly, transparently, and professionally. Our policies are designed to protect customers while ensuring responsible business operations.

Thank you for shopping with Lammle’s.