Privacy policy

Privacy Policy

Your Privacy Matters at Lammle’s

This Privacy Policy describes how Lammle’s, operated by HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED (“Company”, “we”, “us”, or “our”), collects, uses, stores, processes, and protects personal information when you access our website, place an order, or interact with our services.

We are committed to protecting your privacy and handling personal information responsibly, transparently, and in accordance with applicable laws and recognized industry standards.

1. Company Information

Brand Name: Lammle’s
Company Name: HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED

Company Registration Number:
3024102

Registered Business Address:
ROOM 902, 9/F, THE BROADWAY
54–62 LOCKHART ROAD
WAN CHAI, HONG KONG, 999077

Contact Email:
wayne@dramapapa.com

This Privacy Policy applies to all users of the Lammle’s website, regardless of location.

2. Scope of This Privacy Policy

This Privacy Policy governs personal data collected through:

  • The Lammle’s website and domain

  • Online purchase transactions

  • Customer support communications

  • Email or messaging interactions

  • Marketing and promotional activities (where permitted)

  • Analytics, tracking, and performance tools

This policy does not apply to third-party websites or services that may be linked from our website. We are not responsible for the privacy practices of such third parties.

3. Definitions

For clarity, the following terms are used throughout this policy:

  • Personal Information: Information that identifies or can reasonably identify an individual

  • Processing: Any operation performed on personal information, including collection, storage, use, disclosure, or deletion

  • User / You: Any person accessing or using the Lammle’s website

  • Services: All services provided through the Lammle’s website

4. Information We Collect

4.1 Information You Provide Directly

When you interact with our website, you may voluntarily provide personal information, including but not limited to:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Order details and transaction history

  • Customer service communications

  • Any additional information you choose to submit

Providing certain information is necessary to process orders and respond to requests.

4.2 Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Language preferences and time zone

  • Pages visited and navigation paths

  • Date and time of visits

  • Referring URLs

This information helps us analyze website usage and improve performance and user experience.

4.3 Cookies and Similar Technologies

We use cookies, pixels, and similar tracking technologies to:

  • Enable essential website functionality

  • Remember user preferences

  • Analyze traffic and usage trends

  • Measure marketing effectiveness

  • Improve website usability

Users can manage cookies through browser settings. Disabling cookies may affect certain website features.

5. How We Use Your Information

We use personal information only for legitimate business purposes, including:

5.1 Order Processing and Fulfillment

  • Processing and confirming orders

  • Managing payments and refunds

  • Arranging shipping and delivery

  • Sending order-related communications

5.2 Customer Support

  • Responding to inquiries

  • Resolving issues related to orders or services

  • Handling returns, refunds, or disputes

5.3 Website Improvement

  • Monitoring website performance

  • Improving layout, content, and usability

  • Identifying technical issues

5.4 Marketing and Communication

  • Sending promotional emails (where permitted)

  • Informing users about new products or updates

  • Conducting analytics to improve relevance

Users may opt out of marketing communications at any time.

5.5 Security and Fraud Prevention

  • Detecting suspicious activity

  • Preventing unauthorized access

  • Protecting transactions and systems

6. Legal Basis for Processing

Depending on applicable laws, we process personal information based on one or more of the following:

  • Performance of a contract

  • Legitimate business interests

  • Compliance with legal obligations

  • User consent (where required)

7. Sharing of Personal Information

We do not sell personal information.

We may share personal data with trusted third parties only when necessary, including:

7.1 Service Providers

  • Payment processors

  • Shipping and logistics partners

  • Website hosting and IT service providers

  • Analytics and marketing platforms

These providers are contractually required to protect personal information.

7.2 Legal Requirements

We may disclose personal information if required by law, regulation, court order, or governmental authority.

8. International Data Transfers

As a global business, personal information may be transferred to and processed in jurisdictions outside your country of residence.

We take reasonable steps to ensure appropriate safeguards are in place for such transfers.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this policy

  • Comply with legal, accounting, or regulatory requirements

  • Resolve disputes and enforce agreements

Retention periods vary depending on data type and legal obligations.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

  • Secure servers and encryption

  • Restricted access to sensitive data

  • Ongoing monitoring and system updates

However, no method of data transmission is completely secure. We cannot guarantee absolute security.

11. User Rights

Depending on your jurisdiction, you may have rights including:

  • Access to personal information

  • Correction of inaccurate data

  • Deletion of personal information

  • Restriction or objection to processing

  • Data portability

Requests may be subject to legal limitations. To exercise your rights, please contact us.

12. Children’s Privacy

The Lammle’s website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If such information is identified, we will take reasonable steps to remove it.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or privacy practices.

We encourage users to review third-party privacy policies before providing personal information.

14. Marketing Preferences

Users may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.

Transactional communications related to orders may still be sent as necessary.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Continued use of the website constitutes acceptance of the revised policy.

16. Contact Information

For questions or requests regarding this Privacy Policy, please contact:

Brand: Lammle’s
Company: HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED

Address:
ROOM 902, 9/F, THE BROADWAY
54–62 LOCKHART ROAD
WAN CHAI, HONG KONG, 999077

Email:
wayne@dramapapa.com

17. Final Statement

At Lammle’s, protecting customer privacy is an essential part of our commitment to trust, transparency, and responsible business practices.

Thank you for trusting Lammle’s.